Refund & Cancellation Policy

Canceling a subscription

You can cancel future renewal through the billing provider used for your purchase. Cancellation normally stops the next renewal while keeping access through the end of the already-paid billing period, unless the provider or applicable law requires a different result.

Web purchases through Paddle

Web subscription payments are processed by Paddle as merchant of record. If you believe a web charge should be refunded, contact ExpatGuideAI support or use the Paddle-supported purchase management or support route available for that transaction. Refund eligibility can depend on the circumstances, Paddle's processes, and mandatory consumer-protection rights.

A cancellation request is not automatically the same as a refund request. Canceling prevents future renewal; a refund concerns a charge that has already been made.

Apple App Store purchases

Purchases made through Apple's App Store are billed and refunded by Apple under Apple's store rules and processes. ExpatGuideAI cannot directly issue an App Store refund on Apple's behalf. Use Apple's subscription-management and refund-request tools for those purchases.

Google Play purchases

Purchases made through Google Play are billed through Google Play and are subject to Google's cancellation and refund processes. Use Google Play's subscription-management and refund-request tools when the purchase was made there.

Mandatory consumer rights

Nothing in this policy limits rights that cannot legally be excluded or waived. Where applicable law gives you stronger cancellation, cooling-off or refund rights, those rights continue to apply.

Contact

If you are unsure which provider processed your purchase or need help locating the correct management path, contact ExpatGuideAI support with the email address used for your ExpatGuideAI account. Do not send full payment-card details.